Event id: commitment.overdue
Fires from the daily sweep that moves open commitments into an overdue state.
When it fires
Once a day, Doris checks every open commitment against its due date and marks the ones that have passed it. Each commitment that flips to overdue fires this trigger, once.
What the flow receives
- Commitment — The promise, as captured
- Due date — The date it was due
- Days overdue — How far past the due date it now is
- Deal — The deal it belongs to, expandable into full deal context
Good uses
- Tell the rep the same morning that something they promised has slipped
- Escalate to a manager when a commitment on a large deal goes overdue
- Add an overdue count to a deal’s CRM record so it shows in pipeline reviews
- Post overdue buyer commitments into a channel as an early stall signal
Things to know
- It fires once, when the commitment first becomes overdue. It does not fire again each day it stays overdue. If you want a running list of everything outstanding, build that on a Daily schedule instead.
- Commitments with no due date never become overdue and never fire this. A flow on Commitment created that flags undated commitments is the companion to this one.
- The sweep runs daily, so the trigger fires on the day after the due date, not at the exact hour it lapsed.
- Doris can close a commitment on its own when it sees the evidence, which stops it becoming overdue.
Overdue buyer commitments are one of the earliest signs a deal is stalling. A flow here catches it before it shows up in the forecast.
