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Live coaching is a Chrome side panel. During a call, it shows which parts of your qualification framework the buyer has answered. Sometimes it suggests the next question to ask. The panel only watches and reports. It never speaks in the call. Nothing it shows goes to the buyer.

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Before your first call

1

Install the extension

Install Coach by Doris Labs from the Chrome Web Store. The Get the extension button on the Enablement page opens the same listing.
2

Sign in

Open the side panel and sign in with your Doris account. The extension has no separate account and no settings. It uses the settings of your workspace.
3

Turn on coaching for yourself

Select Enablement in the sidebar. Turn on Coach me on my calls. It applies only to calls you own.
4

Check the status line

The line below the switches says “Coaching is on for you.” or “Coaching is off for you.”, and gives the reason.
The panel works on Google Meet, Zoom and Microsoft Teams. To see the panel before a real call, select Play a demo. The demo does not need a sign-in.

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During a call

Coaching runs only on a call that the Doris notetaker has joined. The notetaker joining starts the coaching session. The notetaker leaving ends it. The panel cannot start a session. To make sure the notetaker joins, see Prepare for a call.
1

Open the side panel

When the meeting starts, open the side panel from the Chrome toolbar.
2

Wait for the catch-up

The panel says “Waiting for a call” until the notetaker joins. Then Doris needs a short time to read what was already said.
3

Keep the panel open

Doris coaches only while the panel is open. If you close the panel for more than about 90 seconds, coaching stops until you open it again.
When coaching runs, the panel shows:
  • Coverage — each part of the framework, marked covered or not yet, with a count and a bar
  • The evidence — point at a part to see the buyer’s own words that covered it, or what it still needs
  • The question — one question at most, about the part the conversation has just opened

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What counts as covered

A part is covered only when the buyer gives a full answer that meets the framework’s standard. Doris quotes the buyer’s words back to you. These do not count as coverage:
  • The seller talks about the topic
  • A question gets no answer
  • The buyer mentions the topic only in passing
Thus a call where you explained everything can still show as not covered. Nobody on the buyer’s side confirmed it. Coverage is yes or no. It is not a score, and there is no percentage.

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How often a question shows

Questions are rare on purpose. You are in a conversation, not a quiz. A question is a suggestion, not a task. It goes away on its own. Dismissing it only clears your screen sooner.

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Which framework the panel uses

  • When an admin has set coaching for the workspace, the panel uses the framework that the admin picked. You can turn coaching off, but you cannot choose a different framework.
  • When no admin has set it, you can still turn on Coach me on my calls. The panel then uses your own preferred framework.
  • When nobody picks a framework, the panel uses MEDDPICC.
The Change your framework link in the panel opens the Enablement page.

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Turn coaching off

Turn off Coach me on my calls on the Enablement page. Nothing counts against you when you turn it off. Doris still processes your calls as before. Coaching is a view of a call, not a condition of it. When an admin turns coaching off for the workspace, the setting applies to every rep. Your switch is then disabled and says “Your workspace has coaching turned off.”

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For admins

An admin controls coaching for the workspace in the Live coaching section at the top of the Enablement page.
1

Turn on for the workspace

Turn on Turn on for the workspace. Coaching is then on for every rep. A rep can still turn it off.
2

Pick a framework

Select a framework in Framework. The list shows your active frameworks. It unlocks after you turn on the workspace switch.
To add or activate frameworks, see Enablement.

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Troubleshooting

Check the status line on the Enablement page. If it says “Coaching is off for you”, Doris did not open a session. Doris opens a session only when coaching is on for the owner of the meeting at the time the notetaker joins.Turn coaching on, then start a new call. Doris does not open a session for a notetaker that is already in the meeting.
Check that the side panel is still open. Doris stops coaching about 90 seconds after the panel closes. Open the panel again to continue.
Usually the call is internal, or the buyer said little. Only what the buyer says can mark a part covered.It also happens when Doris cannot tell who is on which side. Doris treats a guest who joins from an unknown account as unknown, not as the buyer.
Install the extension again from the Chrome Web Store listing. A copy loaded from a folder cannot sign in.
See Which framework the panel uses. When the workspace has a framework, all reps use it. A team that coaches on two frameworks cannot compare its own calls.

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What live coaching does not do

  • It never sends anything to the buyer
  • It does not speak, unmute or show in the meeting. Only the notetaker you invited is in the meeting
  • It does not score the rep. Coverage is not a performance measure
  • It has no settings in the panel. All settings are on the Enablement page